All reservations will be required to have a card on file. You may choose to pay by cash or check upon pickup. If paid by card, there will be a 3% processing fee added to the total.
If boarding reservation is canceled:
• More than 72 hours prior to drop off: There is no cancellation fee.
• 24 to 72 hours prior to drop off: Owner will be charged for first night of the stay. Price will be determined by the size of the run booked. Playcare and other amenities booked with the stay will not be charged.
• 24 hours or less: Owner will be charged for full price of the stay. Price is determined by run booked. Playcare and other amenities booked with the stay with not be charged.
Example:
For a reservation scheduled to drop off on Friday:
- If cancelled before 6pm on Tuesday, there is no charge.
- If cancelled after 6pm Tuesday and before 6pm Thursday, there is one night of stay charged.
- If cancelled after 6pm on Thursday, or if there is a no show, there will be a full charge for the stay.
EARLY DEPARTURE FEE:
As with a reservation that cancells, we also need to be notified if you plan to pickup you pet early. We need to make sure that there is time to have their belongings prepared and also have time to complete any departures services to be completed. We also need to have time to notify any on the waitlist that there is an opening for them.
Early depature fees follow the same criteria as the cancllation fees. Please note that the notice required is related to the date of desired early pickup, not the date of the original reservation.
If early depature notification is given:
• More than 72 hours prior to drop the date of the early pickup : There is no cancellation fee.
• between 24 and 72 hours prior to early date of the early pickup: Owner will be charged for first night of the stay. Price will be determined by the size of the run booked. Playcare and other amenities booked with the stay will not be charged.
• 24 hours or less prior to the date of the early pickup: Owner will be charged for full price of the stay. Price is determined by run booked. Playcare and other amenities booked with the stay with not be charged.
For an early pickup date of Friday:
- If notice of early pickup is given before 6pm on Tuesday, there is no charge.
- If notice of early pickup is given after 6pm Tuesday and before 6pm Thursday, there is one night of stay charged.
- If notice of early pickup is given after 6pm on Thursday, or if there is a no notice given, there will be a full charge for the stay.